Precision Service in the Heart of the Hollow
Last Updated: October 30, 2025
Hey there! Look, we get it - privacy policies aren't exactly the most exciting read, but they're important. Here at Krythion Hollow Auto Repair, we're all about being straight with you, whether it's about your BMW's misfiring cylinder or how we handle your personal info.
We've been working on European vehicles in Coquitlam for years, and trust is everything in this business. You wouldn't let just anyone plug into your car's ECU, right? Same goes for your personal data. We take it seriously and only use what we need to provide you with top-notch service.
This policy explains what info we collect when you visit our shop, book an appointment, or just browse our website. We've tried to keep the legal jargon to a minimum - think of this as a conversation over the shop counter rather than some corporate document.
When you schedule service or reach out to us, we'll ask for the basics:
Our website grabs some technical info when you visit, nothing too invasive:
Here's where it gets technical - when we run diagnostics on your vehicle, we collect error codes, sensor readings, and performance data. This stuff stays in our system so we can track trends and provide better service down the road. It's all tied to your vehicle's VIN, not sold to anyone, and helps us remember that your Audi throws that same O2 sensor code every 20k miles.
We're not collecting data just for kicks. Here's what we actually do with it:
Obviously, we need your contact info to let you know when your car's ready or if we find something unexpected during an inspection. Vehicle data helps us order the right parts and track service intervals.
We'll send you booking confirmations, reminders, and follow-ups. Nobody likes a no-show, and we figure you don't wanna forget about that transmission service you scheduled three weeks ago.
Based on your vehicle's mileage and history with us, we might suggest upcoming maintenance. We're not trying to upsell you - it's about keeping your ride running smooth and preventing those 'wish I'd caught that sooner' moments.
We analyze patterns (anonymously) to see what services are most common, what issues pop up frequently, and how we can get better at what we do. Think of it as continuous improvement for the shop.
Sometimes we gotta keep records for warranty claims, insurance purposes, or if there's ever a dispute. It's just smart business and protects both of us.
We're not in the business of selling your info to random companies. But there are a few situations where we need to share certain details:
When we order parts, we share your vehicle info (VIN, model, year) to make sure we get the right components. They don't get your personal contact details unless it's warranty-related.
Credit card transactions go through secure payment gateways. We don't store your full card numbers on our systems - that's what PCI compliance is all about.
Sometimes we work with specialized shops for stuff we don't handle in-house. If we send your car somewhere for specific work, we'll share relevant service history with them.
If the law says we gotta hand over info - court order, government request, that kind of thing - we'll comply. But we're not volunteering anything without proper legal documentation.
What We DON'T Do: We don't sell your email to marketing lists, we don't share your data with third-party advertisers, and we don't use your info for anything outside of providing auto repair services. Simple as that.
Yeah, we use cookies, but not the kind you eat with coffee. These are tiny files that help our website work better and remember your preferences.
These keep the site functioning - stuff like remembering items in your cart or keeping you logged into the booking system. Can't really turn these off without breaking things.
Help us see which pages are popular, where people are getting stuck, and how we can improve the site. It's all anonymous - we're not tracking individual users.
Remember your settings and choices so you don't have to re-enter everything each visit.
Temporary cookies that disappear when you close your browser. They help with navigation and form submissions.
Managing Cookies: Most browsers let you control cookies through their settings. You can block 'em, delete 'em, or get notified when they're being set. Just keep in mind that some features might not work right if you disable cookies entirely.
We don't use any sneaky tracking stuff or third-party advertising cookies. What you see is what you get - a straightforward auto repair website that respects your privacy.
It's your data, and you've got rights. Here's what you can do:
Wanna know what we've got on file? Just ask. We'll give you a copy of your personal info and service records. Usually takes a few days to pull it all together.
Got a new phone number? Email changed? Vehicle sold? Let us know and we'll update our records. Keeping things current helps us serve you better anyway.
If you want us to delete your data, we can do that. Just know that we might need to keep some records for legal or warranty purposes, but we'll get rid of everything we're not required to keep.
Don't wanna get service reminders or promotional emails? No problem. There's an unsubscribe link in every email, or just tell us and we'll take you off the list. We'll still need to contact you about active service appointments though.
Want to take your service records to another shop? We'll provide your data in a commonly used format. No hard feelings - we'd rather you come back because you like our work, not because your data's trapped here.
If you think we're using your data for something you didn't agree to, speak up. We'll review it and make changes if needed.
Just shoot us an email at service@krythionhollow.info or give us a call at (604) 555-2847. We'll need to verify your identity first (can't just hand out customer data to anyone who asks), but after that, we'll process your request within 30 days.
We take security seriously, kinda like how we take torque specs seriously - cut corners and bad things happen.
No system is 100% bulletproof. We do our best, but if there's ever a data breach, we'll let you know ASAP and tell you what happened, what we're doing about it, and what you should do. Transparency matters when things go wrong.
You can help too - don't share your booking login with others, use a decent password, and if you get a weird email that claims to be from us asking for sensitive info, call us first. We'll never ask for passwords or credit card details via email.
Our services are for adults who own or operate vehicles. We don't knowingly collect information from anyone under 18 years old.
If you're a parent and think your kid has given us their info somehow, let us know and we'll delete it. Most kids aren't booking brake jobs anyway, but better safe than sorry.
If you're under 18 and reading this, that's cool - maybe you're into cars and wanna learn about European vehicles. But save the service appointments for when you're older and have your own ride to maintain.
Look, we know privacy policies can be confusing. If something doesn't make sense or you've got questions about how we handle your data, just reach out. We'd rather have a quick conversation than leave you wondering.
(604) 555-2847
Mon-Fri: 8am-6pm, Sat: 9am-4pm
service@krythionhollow.info
We reply within 24 hours